Welcome to South Western Railway. Today marks the start of a new journey together to improve the customer experience for our passengers as we build on the strong foundations of the previous franchise.
Our franchise presents some great opportunities for us all. Over the next 7 years we will introduce more services, deliver increased capacity and reduce journey times; key areas that we know are important to passengers.
We want to invest in you, giving you the tools to do your job with new staff apps, giving you the information you need when and where you need it. We want to give you the opportunity to develop your skills and progress your career with externally recognised qualifications and the introduction of our talent management programme. We’ll also be introducing a business wide apprenticeship programme with courses available across all grades and functions.
Today sees the launch of our new brand along with the new customer app and website. You should also receive a welcome pack that includes our Franchise Delivery Plan, prepared for colleagues, customers and stakeholders. You will have also received an employee booklet to your home, outlining the great benefits on offer during the franchise.
The SWR brand will become more visible over the next few weeks and months as we refurbish trains and rebrand stations, depots and offices across the network.
We’ve created a short video introducing myself and giving some information about what to look forward to in South Western Railway. You can see this video below.
Our network is vital to the communities that we serve. I look forward to working with you to help transform our customers’ experience when they travel with us.