Welcome to the FirstGroup MTR South Western site for South West Trains employees. Over the next four months, we will be working with colleagues from Stagecoach to keep you updated on plans for the coming franchise. This site will act as an overview of our plans. As new information becomes available, we will update the site.
As with all new franchises, there will be some changes which will focus on providing our customers with the best service possible. We are building on the solid foundations of the existing franchise, so we do not propose to start everything from scratch. We do however want to understand what people think will work best. Alongside the information on our plans, you will see we have provided a series of Frequently Asked Questions and responses. These come from our shared experience of starting and ending franchises. If you have any suggestions for further questions you would like to see added to this site, please find the contact details at the bottom of the page.
At this stage we are not able to post responses to questions about changes to people’s roles and responsibilities as the aim of this site at this stage is to share general information about the new franchise rather than consult on specific changes.
We’ll be investing £1.2bn over the course of the franchise to raise the quality of every aspect of train journeys on the South Western network. A key part of this investment will be investing in our people.
Our aim is to increase our customers’ opportunity to travel with us. We will introduce new, more spacious carriages as well as refurbishing existing trains, delivering more seats at peak times during the day. We will introduce additional and faster journey times across the network with simplified fares as well as mobile and smart ticketing.
There’ll be a number of opportunities for employees working in the new franchise. We invest in our people, offering training and development across the business at all levels, giving you the opportunity to increase your skills and progress your career with us. We’ll introduce a staff app, making sure you have the information you need when you need it, where you need it. We’ve budgeted for improving staff accommodation and we hope to hear your idea on where this can be best invested. Once the new franchise is underway, we’ll get your feedback on what works best for you in terms of uniform. You’ll also receive the benefits enjoyed by other FirstGroup and MTR colleagues.
We look forward to working with you, sharing our ideas and building on your achievements.
Steve Montgomery (Managing Director, First Rail)
Jeremy Long (CEO – European Business at MTR)